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Payment


How are items priced at Firstandsecond.com?

How do I know if the prices displayed are correct or not?
What is List Price?
Why is List Price sometimes higher or lower than the Marked Price?
What is Sourcing Fee?

How do I pay?
How do I pay by Cheque/Demand Draft?
Will paying by Cheque/Demand Draft slow down my order?
What are GOC Rates and currency conversions?
How to calculate International Shipping?
Do you accept all Credit Cards?
Is it safe to use my Credit Card?
When do you charge my Credit Card?
What is the Firstandsecond.com Safe Shopping Guarantee?
Do I pay any Sales Tax?
How do I get invoices?

Payment

 

a

How are items priced at Firstandsecond.com?
The prices of all items at Firstandsecond.com are displayed in Indian Rupees.  All payments can be made in Indian Rupees.Not forgetting the specially featured books that carry discounts up to 40%.

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How do I know if the prices displayed are correct or not?
We take great care and check all the prices before we put them up for display at our site. In addition, we always verify prices as part of our shipping process. 
If an item's price is lower than our displayed price, we charge the lower amount and ship your item.
In case, a item's price is more than the displayed price, we will contact you for instructions before we ship the item.

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What is List Price?
It is the price at which a particular item can be bought in the market in a particular country. It includes the cost of item plus applicable duties, taxes and cost of shipment.

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Why is List Price sometimes higher or lower than the Marked Price?
This is so because, at times certain items are not available in India and need to be imported from International markets. In such cases, List Price is higher than Marked Price as it includes additional shipment cost as well.

List Price is lower than the Marked Price in case of items where special Indian prices have been negotiated.

In most cases, however, List Price is equal to Marked Price.

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What is Sourcing Fee?
Sourcing Fee is applied on international titles from the publishers which may go up to 30%.

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How do I pay?
Firstandsecond.com offers you a host of convenient payment options to choose from, You can pay through your Credit Card, Cheques or Demand Drafts..

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d

How do I pay by Cheque/Demand Draft?
We accept cheques as well as demand drafts of all banks accredited to the Reserve Bank of India. When paying by cheque/ demand draft, you need to submit your cheque/ demand draft number.

You can deposit your cheque (Ac/no-0892530000072) at HDFC (HDFC Branch) or Centurion Bank of Punjab (Centurion Bank of Punjab's Branch) (Ac/no-011421320001). Or alternately, you can mail your cheque/demand draft to us. Please make sure to write your e-mail address on the back of cheque/demand draft, to enable us to credit your account properly. Send your Cheques/ Demand Drafts to: 

FIRST AND SECOND E.COM PVT LTD (Billing)
F-26/4, Okhla Industrial Area, Phase II
New Delhi 110020
India

 

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Will paying by Cheque/Demand Draft slow down my order?
Paying by cheque slows down your order because we do not ship your orders until we receive your cheque/demand draft and your payment is cleared by the concerned bank.

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f

The Shipping rates given below are applicable for books and music/movie cassettes/CDs.

Note: You may be subject to import duties and taxes on certain items, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Additionally, when ordering from Firstandsecond.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Note:
If music/movie cassettes/CDs are bought along with a book, you will only pay shipping for the book.

ALL INDIA RATES
Excluding Delhi, Gurgaon, Noida, Faridabad & Gaziabad

Charges Based on Invoice Value

  Orders less than or Rs.5000 Orders above Rs.5000 Orders above Rs.25,000
Standard 7% or Rs.30 which ever is higher 350 + (Invoice Value - 5000) x 3% (Invoice Value) x 3%

RATES for Delhi, Gurgaon, Noida, Faridabad & Ghaziabad

Standard 5% or Rs.25 which ever is higher Rs.250 + (Invoice Value - 5000) x 2% (Invoice Value) x 2%

To see your country lies in which zone please click on the Zones : A, B, C, D & E 

RATES for Improved International Shipping For Books

Zone

Rate for First Book  Additional Books

A

Rs.650  Rs.500

B

Rs.875 Rs.700

C

Rs.875 Rs.700

D

Rs.950 Rs.800

E

Rs.1350 Rs.1000

USA / Canada

Rs.1100  Rs.900 

For orders exceeding 10 books bulk rate may apply click here for details New!

RATES for Improved International Shipping For Music

Zone

Rates for Up to 3 Audio CDs / Cassettes  Additional  (Up to 3 ) Audio CDs / Cassettes

A

Rs.650  Rs.500

B

Rs.875 Rs.700

C

Rs.875 Rs.700

D

Rs.950 Rs.800

E

Rs.1350 Rs.1000

USA / Canada

Rs.1100  Rs.900 

 Introducing Econo-US shipping
You can now take advantage of this economy shipping to the United States. Through this
option you save upto 22% on the standard shipping.

Econo-US Shipping

Rate for up to 3 Audio CDs / Cassettes

Additional  (Up to 3 ) Audio CDs / Cassettes

Economy shipping to USA & Canada

Rs.850 

Rs.625 

 

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What are GOC Rates and currency conversions?
GOC stands for Good Offices Committee. GOC decides the rates for transaction between all publishers and large buyers such as libraries, for the period of one month. New rates are set every month by the Committee.

 

How to calculate International Shipping
The International Shipping consists of three possibilities. These are as follows:

  • Only Books or only Movies are ordered.

    (
    Rate for First Book + (No. of books ordered - 1) X Additional Book)

  • Only Music(CDs / Cassettes) are ordered.

    (
    Rates for First 3 CDs / Cassettes + [(No. of CDs / Cassettes ordered - 3) / 3] x Additional 3 CDs / Cassettes)

    Note: If result value of [(No. of CDs / Cassettes ordered - 3) / 3] is negative, then this would be considered as "ZERO". If the result value is positive decimal no., then it must be rounded off to next higher whole no. i.e. "0.2" will be considered as "1", "1.8" as "2" & "-1" as "0".

  • If you buy both Books as well as Music/Movies.

    [Rate for First Book + (No. Of Books - 1) x Additional Book] + [{(No. Of Music/Movie CDs/Cassettes) - (No. Of Books - 1)} / 3 x (Additional item)]

    Note: {(No. Of Music/Movies) - ( No. of Books - 1)} / 3 would never be negative, if it is negative, then this would be considered as "ZERO". If this value is positive decimal no., then it must be rounded off to next higher whole no. i.e. "0.2" will be considered as "1", "1.8" as "2" & "-1" as "0".

This means you are enjoying free shipping on a music/movie CD/Cassette on every additional purchase of book. i.e. If you buy two books, you will get free shipping on one music/movie CD/Cassette, if three, free shipping on two music/movie CD/Cassette.

 

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g

Do you accept all credit cards? g
We accept American Express, Visa and Master Card credit cards. For Visa and Master Card Online transactions are conducted .

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When do you charge my Credit Card?
Your Credit Card is charged when the availability of the ordered titles(s) is confirmed. If, while processing your order , the title(s) you ordered is unavailable, we send you the refund or credit your account with that amount. The amount , in case of credit, gets adjusted whenever you shop next at Firstandsecond.com.

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i

Is it safe to use my credit card? 
Yes. While filling up card details on the order form, please select the card type from the dropdown menu (American Express, Visa, Master). You can then safely enter your entire credit card number via our secure server, which encrypts all submitted information.
To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. After you type your complete credit card number, it is transferred to this secure machine through a one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.
 

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What is the Firstandsecond.com safe shopping guarantee?
The Firstandsecond.com Safe Shopping Guarantee protects you while you shop at Firstandsecond.com. It ensures that you never have to worry about credit card safety at our site.
"We guarantee that every transaction you make at Firstandsecond.com will be 100 percent safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at Firstandsecond.com."
Read details of this policy.

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Do I pay any Sales Tax?
Sales tax is inclusive in all prices shown at Firstandsecond.com.

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How do I get invoices?
After you make an order marked to be paid by cheque/ demand draft, please click here , asking for a pro forma invoice. We will either mail or fax it to you, and your accounting department can send a cheque for the order.

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